DBE & Title IV Complaint Procedure
Title VI Compliance
Title VI of the Civil Rights Act of 1964 and related statutes, ensures that no person in Napa County shall, on the grounds of race, color, national origin, sex, disability, age, or socioeconomic status be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity it administers. Napa County is committed to complying with Title VI requirements in all programs and services. Any person who believes they have been subjected to discrimination in the delivery of or access to public services on the basis of race, color, or national origin, sex, disability, age, or socioeconomic status may file a complaint with the Civil Rights Coordinator for the Napa County Department of Public Works, whose contact information is as set forth below:
Napa County Public Works / Civil Rights Coordinator
1195 3rd Street #101
Napa, CA 94559
For Napa County Public Work’s policy on disability and ADA information, please see the ADA information page.
Any person who believes that they, individually, or as a member of any specific class of persons, has been subjected to discrimination on the basis of race, color, national origin, sex, disability, age, or socioeconomic status may as noted below may file a written complaint with the above-referenced Civil Rights Coordinator. Complainants also have the right to complain directly to the appropriate federal agency. Every effort will be made to obtain early resolution of complaints. The option of informal meeting(s) between the affected parties and the Civil Rights Coordinator may be utilized for resolutions.
A Complainant also has the right to file a formal complaint(s) with any other federal, state, or local agencies or seek private counsel for complaints alleging discrimination, intimidation, or retaliation of any kind that is prohibited by law. Title VI of the Civil Rights Act of 1964 and related statutes prohibit discrimination on the basis of race, color, national origin, sex, disability, age, or socioeconomic status in programs receiving federal financial assistance. You may download a Title VI Complaint form (PDF) Opens a New Window. in English o Titulo VI documento de Queja (PDF) Opens a New Window. en Español, Form ng Reklamo sa Titulo VI (PDF) Opens a New Window. - Tagalog.
Napa County’s Title VI Complaint Procedure outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1A, dated May 13, 2007. The complaint procedure is outlined below:
- Submission of Complaint: Any person who feels that they, individually, or as a member of any class of persons, on the basis of race, color, national origin, sex, disability, age, religion, or social economic status has been excluded from or denied the benefits of, or subjected to discrimination under any program or activity receiving federal financial assistance through Napa County Public Works may file a written complaint with the Civil Rights Coordinator. The Civil Rights Coordinator’s contact information is provided to the left. Such complaint must be in writing and signed by the Complainant(s).
- In cases where a Complainant is unable or incapable of providing a written statement, a verbal complaint may be made. The Civil Rights Coordinator will interview the Complainant and assist the person in converting verbal complaints to writing. All complaints must, however, be signed by the Complainant or their representative.
- Include the date of the alleged act of discrimination date when the Complainant became aware of the alleged act of discrimination; or the date on which that conduct was discontinued or the latest instance of conduct.
- Present a detailed description of the issues, including names and job titles of those individuals perceived as parties in the complaint.
- Federal and state law requires complaints be filed within 180 calendar days of the alleged incident.
- Referral to Review: Upon receipt of the complaint, the Civil Rights Coordinator will determine its jurisdiction, acceptability, need for additional information, in order to evaluate and investigate the complaint. The review shall be completed no later than 45 calendar days after the date Napa County received the complaint. If more time is required, the Civil Rights Coordinator shall notify the Complainant of the estimated time-frame for completing the review.
- Upon completion of the review: The Civil Rights Coordinator shall make a recommendation regarding the merit of the complaint and whether remedial actions are available to provide redress. The Civil Rights Coordinator may also recommend improvements to Napa County’s Title VI processes, as appropriate.
- Documentation: The Civil Rights Coordinator shall complete an investigative report, and shall include a determination on the disposition of the complaint and identify any remedial actions needed.
- Notice of Determination: The Civil Rights Coordinator shall mail a “Notice of Determination” to the Complainant. The Notice shall include information regarding appeal rights, including:
- Napa County will reconsider this determination, if new facts, come to light; and
- If a Complainant is dissatisfied with the determination and/or resolution set forth, the Complainant has the right to appeal.
- Appeals: If the Complainant disagrees with the Civil Rights Coordinator’s response set forth in the Notice of Determination, they may appeal by submitting a written request to the Director of Public Works within 10 calendar days after receipt of the Notice of Determination. The appeal shall be sufficiently detailed and contain any items the Complainant feels were not fully understood by the Civil Rights Coordinator. The Director of Public Works will notify the Complainant of their decision to accept or reject the appeal within 10 calendar days of receipt. In cases where the Director of Public Works agrees to reconsider, the matter shall be reviewed in accordance with Paragraph 2, above.
- Submission of Complaint to the Federal Department of Transportation: The Complainant may also submit a complaint to the Federal DOT. The DOT’s complaint process can be found on the DOT's website.