In-Home Supportive Services

General Information

In-Home Supportive Services (IHSS) is a Medi-Cal program that is funded by county, state and federal dollars. The goal of the IHSS program is to allow low income aged, blind, and disabled persons, who are at risk for out-of-home placement, to remain safely at home by providing payment for care provider services.

IHSS care providers may provide personal care services such as: bathing and grooming, dressing, and toileting as well as domestic services such as: house cleaning, meal preparation / cleanup, shopping, and laundry. Services are authorized based on the functional needs of the client and in accordance with program rules and regulations.

Eligibility

An applicant must:

Applications

To apply online you may fill out an application referral form and email it to IHSS Intake as an attachment. Complete only the first page.

Applicant Referral Form (English)      Applicant Referral Form (Spanish)

Emailed, mailed and faxed applicant referral forms will receive a return communication with a confirmation number. If you do not receive a confirmation number within one week of submission please call our office at 707-253-6272. 

Referrals

Referrals can be made by the applicant or on their behalf with the applicant’s knowledge and agreement. The easiest way to apply for services is to call Comprehensive Services for Older Adults at 253-6272 and ask to make an IHSS referral. You may also come into the office and apply in person or send us a referral form via fax. Our contact info is:  

650 Imperial Way
Suite 101
Napa, CA 94559
Phone: (707) 253-6272
Fax: (707) 253-6117

When making a referral, be prepared with the following information:

  • Address
  • Diagnosis / disability information
  • Primary care doctor
  • Social security number
  • Telephone number
  • Applicant’s date of birth

Fraud

If you suspect fraud in the IHSS program, please contact the Department of Health Care Services IHSS fraud hotline at 888-717-8302.

COVID-19 and Vaccination information

Are you looking for the most up-to-date information about Covid-19 vaccines, including where you can find them? Click here to learn more. 

If you need your IHSS care provider to accompany you to receive your vaccine, please complete and sign this request form PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  PDF  and provide it to the county:

  1. By email at [email protected] OR
  2. By fax at (707) 253-6117 OR
  3. By mail at: 650 Imperial Way Suite 101 Napa, CA 94559

Vaccination Information and Resources

The public health order dated September 28th, 2021 issued by the California Department of Public Health (CDPH) requires certain IHSS providers to be fully vaccinated with the COVID-19 vaccine by November 30, 2021. 

This order applies to all IHSS Providers, unless:

  • You live in the same household as the IHSS Recipient(s) you are working for.
  • You are providing IHSS services to a family member outside of your household and no one else.
  • You have received an official vaccine exemption (see Exemptions below) 

This order does not apply to IHSS Recipients. IHSS Recipients DO need to verify the vaccination status of their providers, or approve any exemption requests. 

Exemptions:

Are you looking for the most up-to-date information about Covid-19 vaccines, including where you can find them? Click here to learn more.

Are you looking to enroll as an IHSS Care Provider?

Learn more >