Library COVID-19 Updates

Updated June 16, 2020

FAQs en Español (PDF) - Updated 6/16/2020

Starting Tuesday, May 26th, the Napa County Library will offer curbside pickup of library materials on hold by appointment at all locations. This is the first step towards the restoration of services.

Please note that wait times for holds placed online may take longer than usual for pickup as we have a large backlog. We are not yet transferring items from one location to another.

FAQs: 

How does curbside pick-up work?
If a patron has an item on hold:

  1. Patron will be notified by email or phone that their item on hold is available for pickup during curbside pickup hours.
  2. In Napa: Upon arrival at the library, patrons will park in a designated curbside parking space, phone library staff at 707-253-4220, and provide them with name, library card number and parking space number.
    • In American Canyon, Calistoga and Yountville: Upon arrival at the library, patrons will call their respective library for instructions. American Canyon 707-644-1136, Calistoga 707-942-4833, and Yountville 707-944-1888.
  3. Items will be checked-out to patrons in advance and staged in a bag for your convenience. Staff will deliver bag to parking space.

What days and hours will libraries be open for curbside pickup?
Napa Main Library
Monday – Saturday: 10 AM – 5:30 PM
Sunday: 1 – 4:30 PM

American Canyon Library
Monday - Saturday: 10 AM – 5:30 PM

Calistoga Library
Tuesday - Saturday: 10 AM – 5:30 PM

Yountville Library
Tuesday - Saturday: 10 AM – 5:30 PM

What happens if I was scheduled for curbside pickup, but I missed my window?
Any items not picked up during the pre-scheduled pickup window will be kept one additional day. Please contact us if you need us to hold your items longer.

What should I do if I have a question regarding my curbside pickup while I’m at the branch?
A service number will be provided to patrons scheduled for pickup. You may call that number if you have a question when you arrive at pickup.

What should I do if I have mobility issues and I cannot pick up my materials at the curb?
A service number will be provided to patrons scheduled for pickup and staff assistance will be provided to those who need help.
 
How do I return items? New 6/4/2020
Returns are accepted on the following days:

Napa Main Library
Thursday – Saturday (until full)

American Canyon Library
Tuesdays and Saturdays (until full)

Calistoga Library
Thursday - Saturday (until full)

Yountville Library
Thursday - Saturday (until full)

Now that the library is open for curbside pickup, are all of my library materials due? How much time do I have to return my items?
Library due dates have been extended to June. Please check your account for updates.

Can I drop off donated materials?
No. At this time, we are not accepting any donations.

What safety measures are being taken for the public and staff?
We will be employing social distancing and public health recommendations for employees and patrons. This includes placing all returned items in quarantine for 72 hours and providing items in a bag for curbside pickup to reduce contact. We are also providing all staff with PPE for their protection. Our re-opening plans have been vetted through the County of Napa Public Health.

When will all in-person library services and full public access to library facilities resume?
We are working to restore all library services and access in a safe, coordinated, and phased effort. We will continue to follow state and public health guidelines for operations. 

What library resources can I access while library locations are closed?
So many! eBooks, eAudiobooks, streaming movies, research databases, digital magazines, and newspapers are available 24/7. In addition, we offer many opportunities for eLearning--build valuable job skills or work on your resume, get one-on-one tutoring and homework help, all from your home. Access Your Library at Home to explore our virtual collection.

I have a question about my account. Is there anyone who can help me? 
If you have any questions about your account or how to access digital resources, please call us at 707-253-4241, email library@countyofnapa.org, or visit our website for live chat services.

Can I check out more eMaterials while the Library is closed?
Yes! We have increased monthly access to Hoopla, Kanopy, and have increased purchases of additional copies of eBooks and eAudiobooks for Library to Go (Overdrive). If you’ve never used one of these services before, please call. We’ll be glad to walk you through. It’s easy. We promise... 

Thank you for your support and understanding. We are looking forward to welcoming you back through our doors when we reopen.

March 20, 2020

What is a library?

Is it books in a building or is it something more?

You might not know our names when you come in each week, but you know our faces. And we know yours. The mom with her daughters that dashes in between after school activities to pick up the hottest kids series and a couple of things for herself. The morning regular who makes their way through all the daily papers and tells us about the crossword stumper they finally figured out. The teens crowding around tables to work on a project and then end up laughing about the crazy thing one of their friends did during lunch break. And the family that finds themselves in when an evening storytime begins and then become fixtures on Wednesday nights.

Libraries are books in a building, but they’re so much more and over the next few weeks we’re going to make sure the same things that bring you into our doors are available to you at home and waiting for you when we all return.

We wish you, your family and friends all the best,

- The Napa County Library

¿Qué es una biblioteca?

¿Es solo un edificio con libros o es algo más?

Es posible que no sepa nuestros nombres cuando nos visita cada semana, pero conoce nuestras caras. Y nosotros conocemos la suya. La mamá con sus hijas que corre a la biblioteca entre las actividades extracurriculares para sacar prestada la serie de libros infantiles más popular y un par de cosas para sí misma. El cliente regular que va cada mañana y lee todos los periódicos y nos cuenta sobre el difícil crucigrama que finalmente resolvió. Los adolescentes que están amontonados alrededor de las mesas para trabajar en un proyecto y que luego terminan riéndose sobre una cosa loca que hizo uno de sus amigos durante la hora del almuerzo. Y la familia que está en la biblioteca por casualidad, cuando comienza la hora de cuentos, y luego se convierten en visitantes regulares que van a la biblioteca todos los miércoles por la noche.

Las bibliotecas son edificios con libros, pero son mucho más que eso, y en las próximas semanas nos aseguráremos de que las mismas cosas que le trajeron hasta nuestras puertas, estén disponibles en casa y estarán esperándole cuando todos nosotros regresemos.

Les deseamos todo lo mejor a usted, a su familia y a sus amigos.

- La Biblioteca del Condado de Napa