Continuing Essential Services

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Health and Human Services Agency (HHSA) -
Continuing Essential Services In Response to COVID-19

Effective, Friday March 20, 2020

HHSA is committed to serving our community and clients at this difficult time, and we continue to provide all essential services. In some instances, we have modified the way in which we are providing those services, where possible. General information about our service delivery model, and details about all of our programs are provided below along with contact information.

Thank you for your understanding at this time as we do everything possible to continue to meet the needs of our community and clients.

General Information & Limited In-Person Access

Building access at HHSA’s South Campus, 650 Imperial Way, and American Canyon office locations are restricted to allow for limited access with “greeters” stationed at lobby entrances, effective as of March 19, 2020.

Access to the above locations will continue, where necessary, for a range of limited essential services that will be provided on-site or by appointment, including the following:

Crisis Stabilization Services, Medication Clinic, Conditional Release Program (CONREP), Expedited CalFresh, CalWORKS Immediate Need and other Cash Assistance Programs, Emergency Benefit Transfer (EBT) Card Issuance, CD specimen drop-off, Vital Stats, Child Welfare Services Visitation, and IHSS Intake and Care Provider Services.

*Greeters will be available to assist and direct anyone who comes to the above locations.

** As State requirements change, the above in-person services may also change.

HHSA is otherwise modifying most of its services, as noted below in more detail, and services will be provided by phone or remotely via telework.

All field response will continue, as required.

Alcohol & Drug Services

Alcohol and Drug Access:
Our Access phone line is operating as usual. We are providing intake assessments by phone and accepting new clients into treatment services. Intake staff are available Monday-Friday from 8AM to 5PM. Call (707) 253-4063 to speak with staff.

ADS Outpatient Treatment and UA Testing:
We are suspending group therapy and UA testing until further notice. ADS Counselors are providing current clients with individual counseling services over the phone.

Center Point Withdrawal Management and Residential Treatment:
All clients admitted during this period will be required to provide a statement from a healthcare provider that the person is permitted to reside in congregate living. Individuals who present without this clearance will be instructed to return home and to contact their primary care provider.

Child Welfare Services

Below services are fully active remotely.

Emergency Response Unit: Hotline remains operating normally. Emergency Response is responding to all community reports of child abuse or neglect that are screened in for investigation. Report child abuse and neglect at (707) 253-4261 for local calls or Toll Free at 1-800-464-4216 (After Hours).

Dependency Investigation Unit:
Continue to investigate current open cases. Contact number: 707-253-4744 (Business Hours).

Continuing Services Unit:
Continue full scope of services by appointment only. Adapting in- person contact to video conferencing and telephone contact. Contact number: 707-253- 4744 (Business Hours).

Adoptions Unit:
Continue full scope of services by appointment only. Adapting in-person contact to video conferencing and telephone contact. Contact number: 707-253-4744 (Business Hours).

Family Visitation:
Court ordered Parent/child visitation continuing via scheduled video conferencing or telephone contact. Contact number: 707-253-4093 (Business Hours).

Resource Family Approval Unit:
Caseworker support for resource families continues to be available. Still taking inquiries from individual interested in becoming resource parents. Contact number: 707-253-4744 (Business Hours). 

Comprehensive Services for Older Adults 

In-Home Supportive Services (IHSS): 
Accepting referrals for services via telephone only. 707-253-6272.

Adult Protective Services: 
Responding to all reports of elder or dependent adult abuse. 707-253-4398 or (toll free) 888-619-6913

IHSS Public Authority: 
Provider orientations by appointment, and provider questions and concerns via telephone only. 707-259-8359

Mental Health 

Mental Health Access:
Our Access phone line is operating as usual. We are providing mental health assessments via the phone. Mental Health Clinicians are available Monday- Friday 8-5 to provide brief mental health counseling.

Crisis Services: 
The Crisis Stabilization Unit is open 24 hours a day

Adult Services

Medication Clinic:
Adult medication clinic is open and seeing clients face to face by APPOINTMENT ONLY.

Adult Therapy Services:
We are suspending group therapy until further notice. Therapists are providing current clients with individual counseling services over the phone.

Adult Case Management Services:
Therapists are providing current clients with counseling and case management services over the phone.

Adult and Older Adult Full Service Partnership Services:
Therapists are providing current clients with counseling and case management services over the phone.

CONREP Services:
Therapists are providing current clients with counseling and case management services over the phone and face to face by appointment only. Group counseling for CONREP client is provided over the phone.

Mental Health Court:
We are providing current clients with individual counseling over the phone.

System Navigators:
Mental Health Workers are available for community resources over the phone.

 Children’s Services

Medication Clinic:
Children’s medication clinic is open and seeing clients face to face by appointment only.

Children Therapy and Case Management Services:
Therapists are providing current clients with individual counseling and case management services over the phone.

Children and Transitional Youth Full Service Partnership Services:
Therapists are providing current clients with counseling and case management services over the phone.

System Navigators:
Mental Health Workers are available for community resources over the phone

Public Health 

Office hours are Monday-Friday 8am-5pm unless otherwise noted. General Public Health line: 707-253-4270. 

Maternal Child and Adolescent Health (Nurse Home Visiting and Perinatal Outreach and Education Program):
Telephone appointment only. Call 707-253-4807.

Communicable Disease Program: 
Telephone only. Call 707-253-4231.

California Children’s Services: 
Telephone only. 707-253-4391.

Immunization Clinic: 
Offering lab specimen drop-off only. Call ahead: 707-253-4270.

Healthcare Program for Children in Foster Care: 
Telephone only: 707-259-8723.

Medical Therapy Program: 
The MTU is offering services by telephone so long as the NVUSD school campuses are closed. Call 707-339-3494 or your child’s therapist.

Vital Statistics: 
Birth certificate requests by mail only. Only death certificates will be issued to funeral homes during this time by appointment. Call 707-253-4506.

Women Infants Children (WIC): 
Offering telephone appointments only 7:30-6pm. Call 707- 253-4853. 

Self Sufficiency Services 

Emergency Public Assistance Applications (phone interviews same day, except as noted above under general information)

  • CalFresh Expedited
  • CalWORKs Immediate Need and Temporary Homeless Assistance
  • Medi-Cal emergencies
  • Other cash programs such as GA and CAPI

Public Assistance Applications (phone interviews)

  • CalFresh
  • CalWORKs
  • Medi-Cal Intake
  • CMSP

Benefit Card Issuance (emergencies – pick up by appointment)

  • Electronic Benefit Transfer (EBT) card issuance for CalWORKs and CalFresh recipients
  • Benefits Identification Card (BIC) card issuance for Medi-Cal emergencies

General Information for the above programs:

  • Add a person to an existing case (all programs)
  • Issuing supplements based on reported changes (CalWORKs an CalFresh)
  • Accepting phone calls, and responding to clients questions (any program)

Other Agency Services - Quality Management 

Fair Hearing activities continue as usual. Questions can be directed to 866-538-2431. All calls will be answered or returned in a timely manner.

The Compliance hotline remains available. To report a compliance concern or violation, please call 877-237-7319 and follow the prompts for confidential and anonymous reporting. All calls will be answered or returned in a timely manner.

All compliance/grievance/fair hearing information remains available (all is by phone or appointment only).