Frequently Asked Questions


03 FAQ

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  1. Where does my drinking water come from?
  2. How is my drinking water regulated?
  3. How do germs and chemicals get into my drinking water?
  4. How do I filter water at my home if I am concerned about water quality?
  5. How can I find out if there has been a violation in our public water standard?
  6. How often does the local public water system test my drinking water?
  7. What should I do if I want my household water tested?
  8. Who should I contact if my water has a funny smell, taste, or appearance?
  1. Who is responsible for sewer repairs?
  2. How can I find out where a sewer problem is?
  3. Sewage is backing up into my house/building through overflowing toilets, sinks, bathtubs, dishwasher, and/or washing machines. What should I do?
  4. Sewage is overflowing from a cleanout or manhole onto the ground, driveway, street, etc. What should I do?
  5. I have slow drainage through my toilets, showers, and sinks. What can I do about it?
  6. I paid a plumber to repair my sewer lateral line. It turns out the problem was occurring in the public sewer line. Can I be reimbursed for my plumbing bill?
  7. How do I proceed with a sewer lateral repair problem?
  8. Is there information available on the history or cleaning frequency of a sewer line?
  9. There is a manhole cover in my neighborhood that rattles every time a vehicle drives over it. What can I do about it?
  10. What can I do about terrible sewer odors?
  11. Can I pour paint that down the drain?
  12. Is there any assistance for low-income households?
  13. How can I connect to an existing sewer?
  14. Can I tour the wastewater treatment plant?
  15. I know I shouldn’t flush old medications down the toilet; where can I take them?