Frequently Asked Questions
- Where does my drinking water come from?
- How is my drinking water regulated?
- How do germs and chemicals get into my drinking water?
- How do I filter water at my home if I am concerned about water quality?
- How can I find out if there has been a violation in our public water standard?
- How often does the local public water system test my drinking water?
- What should I do if I want my household water tested?
- Who should I contact if my water has a funny smell, taste, or appearance?
- Who is responsible for sewer repairs?
- How can I find out where a sewer problem is?
- Sewage is backing up into my house/building through overflowing toilets, sinks, bathtubs, dishwasher, and/or washing machines. What should I do?
- Sewage is overflowing from a cleanout or manhole onto the ground, driveway, street, etc. What should I do?
- I have slow drainage through my toilets, showers, and sinks. What can I do about it?
- I paid a plumber to repair my sewer lateral line. It turns out the problem was occurring in the public sewer line. Can I be reimbursed for my plumbing bill?
- How do I proceed with a sewer lateral repair problem?
- Is there information available on the history or cleaning frequency of a sewer line?
- There is a manhole cover in my neighborhood that rattles every time a vehicle drives over it. What can I do about it?
- What can I do about terrible sewer odors?
- Can I pour paint that down the drain?
- Is there any assistance for low-income households?
- How can I connect to an existing sewer?
- Can I tour the wastewater treatment plant?
- I know I shouldn’t flush old medications down the toilet; where can I take them?