Available Services during Shelter-at-Home
- Emergency Public Assistance Applications
(phone interviews same day, except as noted above under general information)
Benefit Card Issuance
(emergencies – pick up by appointment)
Electronic Benefit Transfer (EBT) card issuance for CalWORKs and CalFresh recipients
Benefits Identification Card (BIC) card issuance for Medi-Cal emergencies
- General Information for the above programs
- Add a person to an existing case (all programs)
- Issuing supplements based on reported changes (CalWORKs and CalFresh)
- Accepting phone calls, and responding to clients questions (any program)
Telephone Numbers for All Offices
- Main: 707-253-4511
- Toll Free: 800-464-4214
- TTY: 800-877-8339
- CareerPoint: 707-253-4134
Information on impact to CalWORKs & CalFresh benefits due to COVID-19
In response to COVID-19, your CalWORKs and CalFresh Benefits will continue with no changes for March, April, May, and June 2020. This means that if your semiannual report form (SAR 7) or annual renewal that was due in March, April, or May 2020, will not have to be turned in or an interview completed. If you have turned in your March SAR 7 or renewal paperwork already, it will not be processed, and nothing will change. If your SAR 7 or renewal paperwork included information that would make your benefits go up, please call the county to report this information over the phone.
You must still report if your gross monthly income goes over your family’s Income Reporting Threshold (IRT). Also, if you report that your income has gone down, your benefit amount may go up. Call the county to find out what your IRT is, to report if your income goes down, or if you have any questions about your case.
As of April 28, 2020 you can use your EBT card to make purchases online.
Individuals and families can purchase groceries online using their EBT card at Amazon and Walmart. If you receive CalWORKs, you may also be able to use your cash benefits to make purchases online at Walmart.
California expedited implementation of EBT online purchasing in response to COVID-19. Allowing for EBT online purchases will support vulnerable populations in meeting their nutrition needs, especially while a statewide stay at home order remains in place. California is actively working to expand the number of stores that accept EBT online in the future
CalFresh benefits cannot be used to pay delivery fees, but both Amazon and Walmart offer free delivery with grocery purchases of $35 or more.
For more information please see our Frequently Asked Questions PDF PDF PDF PDF PDF .
Helping You Support Your Family
The California Work Opportunity and Responsibility to Kids (CalWORKs) program is a public assistance program that provides temporary assistance for needy families with (or expecting) children.
If a family has little or no cash and needs housing, food, utilities, clothing or medical care, they may be eligible to receive immediate short-term help. Families that apply and qualify for ongoing assistance receive money each month to help pay for housing, food and other necessary expenses.
Support while on the program may include temporary homeless assistance, employment/job readiness assistance, childcare, and transportation costs. Monthly cash benefits are issued on an ATM-style plastic card, called an Electronic Benefit Transfer or EBT card, which you can use to make purchases.
Who Is Eligible
- An adult caring for a child who is:
- Under age 18, OR
- Under age 19 if the child is in high school or vocational school.
- One or both of the child’s parents must be unemployed, disabled, continuously absent or deceased.
- You must meet income and resource limits.
- You may also qualify if you are:
- Pregnant and in your second trimester
- A pregnant or parenting teen under age 18
- A relative caring for a child.
Eligibility for benefits depends on a number of factors, including family size, immigration status, income, property, and special needs
How CalWORKs May Help
Individuals who are in receipt of CalWORKs for themselves are required to participate in the CalWORKs employment services program called Welfare-to-Work (WTW). Going through the WTW program builds your skills toward getting and keeping a job, so that you can support your family into the future.
During your program, WTW staff may:
- Assess you for types of jobs you might do
- Help you make a plan to get work and increase your job skills
- Support you in training for various jobs, including helping you obtain your GED
- Provide childcare while you are completing the Welfare-to-Work program
- Help you get such services as: mental health services, alcohol or other drug services, legal help, learning disability support and/or support for those affected by domestic violence.
Temporary Homeless Assistance
CalWORKs Homeless Assistance is available to families with children who are currently enrolled in (or eligible to) the CalWORKs program. The CalWORKs Temporary Homeless Assistance program provides:
- Payments for up to 16 days of temporary shelter in a 12 month period.
- Payments related to permanent housing, including security or utility deposits.
- Provides up to two months of back rent if you are facing eviction.
You may also qualify for a referral to the CalWORKs Housing Support Program. Click here for more information.
The diversion program is available to potentially eligible CalWORKs applicants to help the family overcome a short-term crisis. It is intended to provide immediate financial assistance that can help individuals keep or start a job and continue to be self-supporting.
If it is determined by the Eligibility Specialist (EW) that a family may be better served by receiving a one-time Diversion Program payment instead of monthly cash payments, the EW will discuss this option with the applicant.
CalWORKs parents or caretaker relatives are limited to a total of 48-months of cash assistance. This also applies to any months (from January 1998 on) in which the parent(s) received cash assistance from a state other than California.
There are certain exemptions to the 48-month lifetime limit, which will be explained by your Eligibility Specialist. If you meet an exemption reason, you may receive aid in a given month without it counting towards your 48-month lifetime limit.
Once the CalWORKs 48-month lifetime limit is reached, the adult will no longer be eligible for CalWORKs, however the children may remain eligible.
Applying for CalWORKs
You may apply for CalWORKs electronically at www.C4Yourself.com or by completing a paper application and submitting the application:
Hand your application to a receptionist at any of our locations Monday through Friday between 8am and 5pm
- 2751 Napa Valley Corporate Drive, Building A, Suite 108, Napa CA
- 4381 Broadway, Suite 100, American Canyon, CA
Drop your application in one of our drop boxes
- Outside the lobby at 2751 Napa Valley Corporate Drive, Building A, Suite 108, Napa CA
- Outside Suite 100 at 4381 Broadway, American Canyon, CA
Mail your application to:
Napa County Health and Human Services
2751 Napa Valley Corporate Dr.
Napa, CA 94558
Fax your application to (707) 253-6095