In-Home Support Services Public Authority

What We Do

  • Information and Assistance to In-Home Support Services (IHSS) providers and recipients.
  • Provide a list of screened home care providers for IHSS recipients to interview.
  • Recipient/care provider mediation and conflict resolution.
  • Maintain a registry of care providers.
  • Care provider recruitment.
  • Provide training opportunities for providers on CPR / First Aid, caregiving skills, best practices, communication, and other relevant topics.
  • The IHSS Public Authority is the “Employer of Record” for all IHSS providers for the purposes of collective bargaining and working conditions.

Who Can Be a Provider

Potential providers must submit an application, complete an interview, pass a DOJ background check (including criminal record) and complete a virtual orientation and registry requirements overview. Employment hours are flexible and are determined by the individual recipient who is authorized to receive IHSS.

Covid 19 Update

Effective 3/15/2021 - IHSS recipients ages16-64 are eligible to receive a COVID vaccine and care providers may be eligible to receive payment for taking their recipient to the vaccine appointment.

For more information, please refer to the CDSS Website by clicking here or you can contact us at [email protected]

To schedule a vaccine, please call your local health care provider or visit

If you have accompanied your IHSS recipient to their vaccine appointment, please complete and sign this request form and provide it to the county:

  1. By email at [email protected] OR
  2. By fax at (707) 253-6117 OR
  3. By mail at: 650 Imperial Way Suite 101 Napa, CA 94559

During the Shelter at Home Public Health Order, the IHSS Public Authority will continue to offer provider orientations and services virtually and will be responding to provider questions and concerns via telephone at 259-8359 or [email protected].

Caregiver Resources & Support Groups

Additional Caregiver Information & Resources 

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Caregiver Registration

If you are working as a caregiver outside of the IHSS program, you'll need to complete the Caregiver Registration process. Visit our Caregiver Registration webpage to learn who needs to register as a caregiver in Napa County and to learn how to verify if your caregiver is registered.