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1. What is the In-Home Support Services payroll staff responsible for?

In-Home Support Services payroll staff is responsible for many functions, including:

• Issuing replacement time sheets for providers
• Reviewing time sheets that have errors
• Canceling lost / stolen checks
• Responding to employment verification inquiries

For more information, contact us at 707-253-4531.

2. I am an In-Home Support Services care provider and I have a question about my time sheet, whom should I call?

Call or email the In-Home Support Services (IHSS) payroll department (phone: 707-253-4531 or email) and leave the following information:

• Your name as it appears on your IHSS time sheet
• Your provider number or your social security number
• Your recipient’s name
• The date of the pay period you have a question about
• An explanation of your problem so that it can be promptly researched or resolved

3. What is the hourly wage for In-Home Support Services care providers?

Currently, the hourly wage is $12.10 per hour. For more information, contact us at 707-253-4531.

4. I am an In-Home Support Services care provider, how long will it take to receive my paycheck?

Time sheets completed without errors, signed and dated by both the provider and recipient, and mailed to the time sheet processing center in Chico, California (address is on the time sheet) should be paid within 10 business days from the date it is received in Chico. This does not include weekends and holidays. For more information, contact us at 707-253-4531.

5. Can I pick up my paycheck at the In-Home Support Services office?

No, In-Home Support Services paychecks are issued directly by the state and mailed from Sacramento to the address you provided. For more information, contact us at 707-253-4531.