Sewage is backing up into my house/building through overflowing toilets, sinks, bathtubs, dishwasher, and/or washing machines. What should I do?

If this problem occurs, stop using water immediately. If you are not using your household water outlets, there may be a problem in the public sewer main. Call the District main office at 707-259-8600 (M-F 8 am – 5pm), or the operations team at 916-584-1893 at any time to request service. If the problem is found on the customer’s side of the service, a plumber will need to be dispatched by the customer.

Show All Answers

1. Who is responsible for sewer repairs?
2. How can I find out where a sewer problem is?
3. Sewage is backing up into my house/building through overflowing toilets, sinks, bathtubs, dishwasher, and/or washing machines. What should I do?
4. Sewage is overflowing from a cleanout or manhole onto the ground, driveway, street, etc. What should I do?
5. I have slow drainage through my toilets, showers, and sinks. What can I do about it?
6. I paid a plumber to repair my sewer lateral line. It turns out the problem was occurring in the public sewer line. Can I be reimbursed for my plumbing bill?
7. How do I proceed with a sewer lateral repair problem?
8. Is there information available on the history or cleaning frequency of a sewer line?
9. There is a manhole cover in my neighborhood that rattles every time a vehicle drives over it. What can I do about it?
10. What can I do about terrible sewer odors?
11. Can I pour paint that down the drain?
12. Is there any assistance for low-income households?
13. How can I connect to an existing sewer?
14. Can I tour the wastewater treatment plant?
15. I know I shouldn’t flush old medications down the toilet; where can I take them?