If I submit a consumer complaint, does the CEPU file a case on my behalf?

If you believe you are the victim of an unlawful business practice, we encourage you to submit a consumer complaint to our office. However, we cannot act as your attorney or give you legal advice. In consumer and environmental cases, just as in criminal cases, the DA’s office represents the People of the State of California, not individuals. Our cases commonly involve a pattern of unlawful activity. While consumer complaints are instrumental in establishing such a pattern, we do not file a case for every complaint. In appropriate cases, we may attempt to informally resolve disputes between consumers and businesses.

For more information, contact the Consumer/Environmental Protection Unit (CEPU) by email at [email protected] or by phone at (707) 253-4059.

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1. What is the Consumer/Environmental Protection Unit (CEPU)?
2. How is the CEPU staffed?
3. Why is the CEPU part of the DA’s office?
4. What is the punishment in consumer or environmental protection cases?
5. If I submit a consumer complaint, does the CEPU file a case on my behalf?
6. What else does CEPU do?
7. How can Napa County residents contact the CEPU?