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1. What do I need to bring with me to my appointment to become an IHSS Provider?

Once you complete the online orientation, you will be prompted to schedule an in-person appointment. You will need to bring two things with you to your appointment:

1. Your original social security card, AND

2. Valid government issued photo identification. 

Please note: we are unable to accept copies of social security cards or photo I.D. If you are missing documentation, you will be asked to reschedule your appointment and come back another time. 

2. What are the steps to become an In-Home Support Services care provider?

Steps to Become an IHSS Care Provider

• Go to the enrollment site. 
• Create an account (Important! be sure to write down your username, password, and answers to the security questions).
• Watch the mandatory videos.
• Schedule an appointment. 
• Complete a fingerprint background check.
• Bring your original social security card and valid government-issued photo ID to your appointment.

3. My recipient does not manage the hours correctly, what can I do?

You can talk to your recipient or your recipient’s social worker.

4. Who is my recipient’s social worker?

You can call the In-Home Support Services intake worker at 707-253-6272 or the Public Authority’s office at 707-259-8359 and request this information. Your recipient’s social worker’s name is also on the Notice of Action you received after your recipient signed the Recipient Designation of Provider form.